The reason the claim for a refund was denied was because the online program has no refund policy once you paid it ... since you are not required to pay until you want to file the return it is presumed you are satisfied with the product. Once you pay you have full access to the entire return and if you need to make corrections before you file you can. If you need assistance you can call TT support to get help. Even if you don't use the program to efile the return you still have access to the entire return that can be printed and mailed in so again no refund is allowed since you had full use of the program.
This would be like going to a restaurant and eating the meal you ordered and expecting to not pay or get a refund of the fee you did pay when there was nothing wrong with the meal you consumed.
Going forward please read all the fine print on all the screens no matter which program you use so you understand what you are getting into.
