Get your taxes done using TurboTax

Ok ... here are  the brass  facts : 

1) only the IRS FREE FILE options you get thru the IRS website are always  free  if you qualify (fed and state)  BUT  you must log in thru the IRS site ONLY  ... if you start by using any participating  program's regular website you are locked into a program with a possible fee attached.   https://www.irs.gov/e-file-providers/about-the-free-file-alliance

If you qualify you can use one of the  8  IRS FREE FILE options that will be available mid January ... (for 2020 your AGI had to be  $72K or less) ... they have not posted the 2021 income limits yet.  ...  https://www.irs.gov/filing/free-file-do-your-federal-taxes-for-free

2) if you started with the TT ONLINE  free option on the TT website  (not thru the IRS FREE FILE system)   and you have a situation that is not supported with their  free program then the requirement to  upgrade is presented and the associated fee is clearly posted.  At that point you could have stopped and chosen a different path to complete your return.   If you fail to read and understand what you are doing then this is on you... ask at that time for help.    Once you have paid the online fees there is a no refund policy.  FIY ... all the DIY programs have this same policy.

3) if you use the downloaded version there are no FREE options ... payment is due upfront before you download the program.   So if you did not complete the 2020 return before the online system closed then your options are to pay for a downloaded version, get the paper forms and manually fill the forms in or use a local tax pro.  

4) Read the menu on the TT website carefully ... the FREE option has limitations ... it ONLY handles the form 1040 ... if you need any of the Schedules (1,2 & 3) then upgrading will be needed.   https://turbotax.intuit.com/personal-taxes/online/