No one in the user forum can resolve a billing issue. Only customer support can help with billing issues. And----this is a public user forum that can be seen by anyone using the internet. Luckily the filter removed some of the personal information you tried to post here, but it did not remove your name or your address.
This is a public web site that can be seen by anyone—including scammers and would-be identity thieves who would love to contact you and pretend to be from TurboTax. Please remove the personal information you posted here ASAP by returning to your post and clicking the three little blue dots on the upper right to edit your post.
As for the discounts you are seeking---it sounds like you are confused by the discounts offered for using online software and the CD/download. The military discount is offered for ONLINE software for active duty members of the military. As far as I know there is no military discount offered for the CD/download.
When you choose the CD/download, there are often discounted prices offered by retailers such as Costco, Amazon, Sam's Club, Best Buy, Staples, etc. etc. and you might find a better price there.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
