@Rena789 No one in the user forum has access to your account, nor can we see your tax return. You submitted a self-prepared tax return. The results of that return were calculated based on your own data entries. And you are saying that it was not done correctly. If you owe additional tax due to a miscalculation, you are responsible for paying that tax. If you incurred interest or penalties due to a miscalculation on TurboTax's part, the accuracy guarantee will help with those.
You do not say what was done incorrectly. A LOT of 2020 returns have had mistakes related to the recovery rebate credit. If you were a victim of the TX winter storm, your filing deadline was extended. Not sure what rebate you think you were supposed to get in regard to that storm.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Friday.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
