About your 2020 return? Or for next year? Full service is only currently for 2020.
What is Full Service?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-full-service-by-turbotax-live/00/2...
How to connect to your full service agent
https://ttlc.intuit.com/community/taxes/discussion/how-to-contact-my-full-service-expert/00/1950947
