@jameszhjw If you are using the CD/download what are you trying to pay for? What do you mean when you say you are trying to pay for the "e-file process?" If you have the desktop software it includes e-filing for your federal return. Are you also trying to e-file a state return-----that is an extra fee of $24.99 but you can print sign and mail the state without paying a fee. or did you add some other feature like audit defense. I am puzzled by what you are trying to pay for that has you attempting to sign in for something if you are using desktop software.
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