Thud and jlstaley3
This is mainly a user community forum, and after tax season it is rare for folks from TurboTax Support (and at any time for TurboTax techs and developers) to read and respond in the user forum. It's not uncommon for problems and solutions to be discovered in this forum by fellow users and volunteers before TurboTax Support is aware of them, as was the case for this user-discovered solution several months ago. While they are aware of this problem, whether they will fix/modify the suboptimal activation system in future product, I have no idea.
There are other problems with the activation method as well that some users are experiencing, including blank or inactive popup activation Windows that do not allow the screen resolution of modern monitors for some users. The solution for that also originally came from users in the forum. I agree that the activation method needs to be revisited by the developers/engineers.
If you want to leave feedback where TurboTax corporate folks will see it and pass along to the right development/engineers team, here's how:
You can go to the page below. Just below the page's large title, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Send an email" link with an arrow. It goes to a designated person in the office of the president of Intuit, and they supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data since that is regular email--not secure email.
https://www.intuit.com/company/executives/
