And when did you complete 2019? A year ago in 2020? If you did it this year in 2021 online then you have a problem. Online is only for 2020 returns.
Just paying the Turbo Tax fees does not file the return. You had to continue on through the File tab through the 3 steps and hit the big orange Transmit Returns Now button.
Did you efile? Was it Accepted? Maybe you didn't finish filing it or it Rejected. When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc. what does it say?
Then when you efile you get back 2 emails. The first email only confirms the transmission. The second email says if the IRS (or state) Accepte.d or Rejected your efile. Check back though your emails if you have them.
Sorry if you didn't finish Efiling or it rejected you have to print and mail prior returns now.
