The "helpdesk" at TurboTax will never know if the IRS has processed a user's tax return, since TurboTax never receives any information from the IRS or state after a tax return has been filed. There are a LOT of delays for refunds because the IRS is severely backlogged.
If you chose to have your fees deducted from your federal refund then you also agreed to allow TurboTax to deduct its fees after a certain amount of time even if you have not received your tax refund. They send you four emails before they take the money out of your account.
TURBOTAX TOOK MONEY OUT OF MY ACCOUNT
Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.
https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees
Turbo Tax says......
We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
