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Importing QB data into Turbotax Business

We have Quickbooks Desktop Pro '21.  Just purchased Turbotax Business '20 for desktop.  Multiple attempts (while logged into everything) to import data keep getting this error:


"oops it looks like there isn't any tax-related info in your quickbooks company file"


Any help?


Very dissatisfied with Intuit that:


1) Two relatively new products marketed that they would sync together, and they don't

2) Intuit offers no way to call or chat to get help-- have to resort to other customers.