@sanchezgirl1130 wrote:
I'm trying to fix my updated number to fix my turbo tax. To finish my taxes from 2019. [phone number removed] Irene Cruz
This is a public user community forum--not a direct route to TurboTax Support. For your privacy and security, you should not post any personal info in the public forum. No one from TurboTax Support will phone you from this forum, but other people could try to phone to scam/spam you. It looks like the forum privacy filter removed your phone number for your protection.
It's not clear what you are doing. If you need to prepare an original 2019 return, then be aware that Online TurboTax is only for 2020 returns. You said "fix my updated number" and "finish my taxes from 2019." Since you said "finish", are you needing to work on a 2019 original return that you started online last year and was never filed? Or are you trying to amend a 2019 return that was successfully filed last year?
If you started a 2019 return in Online TurboTax last year, but never filed it, and if you now need to correct it in order to file it as an original return, then you will need 2019 desktop software (CD/download) to install on your computer. Then you can download the *.tax2019 data file you started online and finish it in the 2019 software.
If you already paid for your 2019 return, then TurboTax Support should furnish you the 2019 software.
Hours are currently 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
If you didn't pay already for your 2019 return and need the software to finish and file an original return, then you can purchase the 2019 software as a download from TurboTax at this page:
https://turbotax.intuit.com/personal-taxes/past-years-products/
