Get your taxes done using TurboTax

Your post is very confusing.  We do not understand who the "lady" was-----did you pay a paid tax professional to prepare your return?      Are you saying that you received a letter from the IRS about your 2019 tax return and you ignored it?   Big mistake.    You do not ignore letters from the IRS---you have to deal with them.   Do you still have the letter?  

(what the letters from the IRS mean)

I GOT A LETTER FROM THE IRS   

https://ttlc.intuit.com/questions/3605673-i-got-a-letter-or-notice-from-the-irs

As for your 2020 return----did you use TurboTax to prepare your 2020 return?   Did you complete the recovery rebate credit section in Federal Review to seek the 1st and /or 2nd stimulus payments?

You have a complex situation since you did not follow up when the IRS contacted you.   And millions of 2020 refunds are delayed because the IRS is severely backlogged.   TurboTax cannot intercede with the IRS for you.   You have to contact the IRS yourself, or possibly contact a Tax Advocate for help.

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

https://www.taxpayeradvocate.irs.gov/wp-content/uploads/2020/08/TAS_CaseCriteria_061120.pdf 

https://www.taxpayeradvocate.irs.gov/can-tas-help-me-with-my-tax-issue/