This is a user to user forum. You can probably get help from this forum by asking a specific question. Better yet, post a new question (rather than adding on to an existing one) to get more eyes on your question. This is not live chat. You post a question and wait for an answer.
To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times. Week days 5 AM - 5 PM Pacific time. Free support is not available to Free Edition users. You will have to upgrade to talk to a representative.
TurboTax ha a product that includes live support. See https://ttlc.intuit.com/community/choosing-a-product/help/what-is-turbotax-live/00/27191
