@MRFC wrote:
I have already followed these steps and unfortunately it did not work. I still received the same error message
I am seeking an alternative solution. Thanks!
Then contact TurboTax support for this problem as they may be able to assist you.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
