In 2019 I filed by mail and am still waiting for refund payment. I have never used e-File before. I entered the AGI (rounded as filed) and created 2 new five digit pins since I have none with the IRS. Result: REJECTED IND-031-04. Since IRS hasn't processed the 2019 return yet, maybe they have AGI of ZERO so tried that, still rejected IND-031-04. There is a TurboTax message referencing an extension after 27 May, but the deadline the IRS established for TX is 6/15/2021 due to the freeze in Feb. So I am not trying to file after a deadline. The only reason I bought TurboTax was so I could e-file because IRS processes them faster and won't even answer their phone for questions on where my 2019 refund is or why it took 9 months to process a 1040X for a prior year. I will not accept the idea of file by mail. Give me an answer what is wrong.
