We do not have access you your account on this user community forum. All billing issues have to be addressed to TurboTax support.
TurboTax support is open from 5am to 5pm Pacific time, Monday thru Friday.
Use the TurboTax contact website and enter the key words Billing Issues
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
