Sadly the error resolution department Is where returns that need human interaction go and unfortunately the IRS has been short of humans For a variety of reasons including the Covid situation and the fact that their budget has been cut every year for the past decade so they’re not able to hire enough people or have enough equipment for all the people they could hire to work on. Their computer systems are mostly five years old or older which is ancient in computer time.
If you want to get angry talk to your Congress person and tell them to increase the budget for the IRS so they can properly do their job. Right now they’re so strapped that only 2% of the calls to the IRS are being answered. Which is why you can’t get through to a human at the IRS right now.
also the error resolution department usually only handles a few thousand returns per year and a few million returns have just been dumped on this understaffed department. No one could foresee that the tax law change in mid March and the reconciliation of the first two stimulus checks we’re going to have on the IRS Processing systems. Sadly everyone will just have to be patient while the IRS works hard at trying to process all of the returns that have come in along with the thousands of returns from 2019 that still haven’t been finished.
