@userstephenbryer We do not know anything about a billing discrepancy. No one in the user forum can resolve a billing issue. We do not even understand if you really have a discrepancy. It sounds like maybe you used the Self-Employed software and you are not self-employed. If you used that software and filed the return, they are very unlikely to refund your fee or even part of the fee. You had the chance to downgrade to a lower version or to the free version before you filed, but once you file, you cannot get a refund for a product you used.
However, have that discussion with customer support---perhaps there are details we do not know about.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 5 p.m. Pacific time Monday-Saturday.
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
