@Sally Franco 88 wrote:
We are attempting to E File my own returns and you are holding this up due to my attempting to use my own
personal credit card for this transaction never before in my history of using this product and it goes way back
your holding up my own return, WHY when you answer my emails to send to the first address I have had over
thirty years for some reason appears again. Last years filing no problem why now?? PLEASE HELP US I have been on my computer for hours attempting this!!
Are you using Online TurboTax or the desktop software (CD/download).
This is mainly a user community forum--not a direct route to TurboTax Support. Sorry, but I don't understand your issue in regard to a credit card and an email address. You can either explain in more detail, and someone may suggest something, or you may wish to speak to the folks at TurboTax Support for realtime assistance by phone.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
