@JamesJerla wrote:
Is this how it is supposed to work? I don’t think so. Why is it necessary to change screen resolution, etc. If the program isn’t compatible, or if it has issues with certain operating systems, that should be disclosed in advance. These things should be fixed before the product is sold. What is even more bothersome, the people you talk to in support are clueless. Time is a valuable asset and it shouldn’t be wasted on fixing someone else’s problems. Like I said before, I paid for the program.
I don't blame you for being unhappy. The "powers that be" are unlikely to see your comments here, but we can tell you how to send email feedback to Intuit Corporate, if desired.
Also, if you're unhappy with your desktop software (CD/download), be aware that TurboTax has a 60-day moneyback 100% satisfaction guarantee in regard to desktop software.
https://ttlc.intuit.com/community/charges-and-fees/help/our-turbotax-satisfaction-guaranteed-refund-...
