@terrific59 wrote:
I'm sorry, I don't remember the section. It was at the end, before trying to file. I work at Lowe's and I don't have a bank account. All of my pay goes directly on to a Money Network card.
Are you getting a Federal refund, and if so, how did you choose to get your Federal refund? Did you want it deposited to your prepaid debit card? The original answer I provided above has the steps for receiving a Federal refund on a prepaid debit card.
If that's not your situation, or if you need additional help, here's how to reach TurboTax Support by phone so they can help you in a realtime conversation.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or you can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact
