Here is another article with other troubleshooting tips for your future reference: Troubleshoot blank screens, missing buttons, or missing images.
Other suggestions:
- Verify the browser is up to date and your device meets minimum system requirements.
- Update the program itself:
- For TurboTax Online, close out of the program completely and close the browser window in TurboTax Online. Re-open using Chrome in an incognito browser on a Windows 10 PC and/or see: How to clear your cache.
- For TurboTax CD/Download, make sure to check for updates. For more information, see:
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