When completing my New Jersey return and got an unexpected surprise! I was getting an 800 dollar refund where I have made payments for the past ten years. Being a skeptic I reviewed my return and found the amount of withholding taken on my 1040nj was twice that of the amount I had entered from my W2! Oops, you guaranty your returns so if I submit, will you cover the bill back from the great state of New Jersey. I find it hard to believe! I have tried to get you to fix this, but now you ask me to complete in a different forum. I have overridden the duplication caused by a coding error in your product! I will not file a fraudulent return due to your error and neglect to respond to earlier request! I have and had provided pictures where your product has failed I feel sorry for all the poor SOBs who filed their return with this error , collected a check and then spent it. I hope you plan to do your due diligence and inform all your clients that purchased this product and inform them of the consequence's of your error. All I have been doing is trying to get your to correct the mistake so I can file a clean return. I could provide a description of the problem but the pictures speak volumes
You need to do a better job in providing direction and communication, it is annoying to complete multiple times because of the lack of clarity and having to go through a AI window where a simple email would have sufficed
I also got a message of an invalid HTML when posting that is on you also BAD code!
