@ carolynlsl2412 wrote:
I want a refund on this turbo tax deluxe. I am only getting a run around.
This is a user community forum, not a direct route to TurboTax Support. Nothing account-specific can be handled here.
What did you mean by " a runaround?" Did you already phone and ask Customer Support about a refund?
We don't know what platform your TurboTax Deluxe is--whether it's desktop TurboTax (CD/download) or Online TurboTax. A refund is easier to come by for the desktop software since it has a 60-day satisfaction guarantee. A refund for Online TurboTax can be more difficult.
See the FAQ below where there is an online refund request form where you can read more about refunds. Choose the version of TurboTax you are using to read more.
FAQ: How do I request a refund for my TurboTax product?
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
In any case, you can speak to TurboTax Support to plead your case by phone. Here's how to reach them. Or did you already talk to them?
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
Or you can use this contact form to get a phone number, or it might schedule a callback.
https://support.turbotax.intuit.com/contact
