To use the Online version you would have to start over in a new online return and pay for Online separate from the Desktop program. Then try to get a refund for the Desktop program.
Start an Online return here,
https://turbotax.intuit.com/personal-taxes/online
Have you updated your program? Maybe try updating a couple times to catch them all. How to update the CD/Download Desktop program
https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/00/26038
Actually I would call support.
Contact Customer Service
5am-9pm Pacific Time
7 days a week
https://support.turbotax.intuit.com/contact/
