I've done 4 returns on my old iMac, bought a new one, transferred all info, but now one of the returns asks for a password to open the file. I have written password and security question answer but nothing is accepted. I tried everything, changing "case sensitive" as a possible reason, but I always get Wrong Password ! I need to amend one of the returns, as the IRS sent a letter stating "Miss Calculation" on the recovery rebate credit. IRS changed the amount due.
I tried to call someone at Turbo Tax, left name & number but no one responds.
Can someone walk my through resetting a password to be able to open my file.
Daniel
[phone number removed]
