Can you log into your account but not see your return? Click on Add a State to let you back into your return.
From Tax Home (the first screen you see after you sign in), scroll down to Your tax returns & documents. You may have to select Show to open the drop down.
Select 2020, and then select Add a State (you're not actually adding a state, this is just the workaround).
OR wait.......do you download the app and install it on your computer? That is not the Online version. Then your return is only on that computer and not online. Then when you fill out the contact form, You need to pick the CD/Download program in the product drop down box.
