If you selected Direct Debit from your bank account for federal taxes owed, the bank routing and account number is sent to the IRS with the E-filed tax return. The IRS debits your account if the information is correct.
This works for millions of taxpayers using TurboTax over the last couple of decades.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
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