@etech wrote:
This has happened to me also. CANNOT change information. HAVE NOT FILED but will not let me change anything. "SEARCH" only opens up a new tab and asks to sign in. I sign in and it starts all over again. Cannot contact help or customer support. When I called computer would not understand any questions unless you ask it the question it is expecting..... and you have not Idea... it just keeps saying it doesn't under stand the question. When you ask for representative, it says to ask a question first. This became an endless circle. It appears TurboTax does not want to talk to customers. Agree... Turbo Tax is not user friendly. I recommend H&R block.... they have real customer service.
You can go back to the 2020 online tax return if you have not e-filed the tax return and only completed the tax return.
To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
When you sign onto your online account and land on the Tax Home web page, scroll down and click on Add a state.
This will take you back to the 2020 online tax return where can make any changes needed before filing the tax return..
