To use Get My Payment, you must first verify your identity by answering security questions. (See Error Messages/Lockouts for more information if you can't access Get My Payment.)
If your answers don’t match our records multiple times, you’ll be locked out of Get My Payment for 24 hours for security reasons. If you can’t verify your identity, you won’t be able to use Get My Payment. Don’t contact the IRS for assistance with a lockout; IRS assistors can’t unlock your account. For more information, see Error Messages/Lockouts.
If you can’t get your payment status because you’ve been locked out, you must wait 24 hours and try again.
If you verified your identity and received “Payment Status Not Available,” this means either we have not processed your payment yet, we do not have enough information to issue you a payment or you are not eligible for a payment
