Thank you for sharing this experience. We are glad that there was a resolution that you could e-file after all.
It is standard to suggest paper filing tax returns when e-filing is not working. There are several scenarios where taxpayers must paper file. This is allowed. But, you are correct, e-filing is preferred to expedite the process.
See: When a tax return can't be e-filed no matter what you do.
For updates on your return, check our E-File Status Lookup Tool or check IRS: Where's my refund?.
For your state filing status:
State Return Refund Tracking
