If you cannot get past the AGI issue, then filing by mail is the only other option. You said you used TurboTax for 2019 and if so the AGI should have transferred automatically. However, if you have to print, sign and mail the return it is still a viable option.
Adjusted Gross Income (AGI) e-file rejections
Customers with amended, rejected or incomplete TY19 returns may see Adjusted Gross Income (AGI) errors in our system causing e-file rejections. In these situations, the AGI from the amended, rejected or incomplete return is pulled into the current year return. We are working on a fix for this issue.
Action Needed
- If the customer amended or started an amended return in TY19, ensure the AGI in the file section of the return is the AGI listed before the return was amended.
- Have your customer follow the instructions in the following article: What if I entered the correct AGI and I'm still getting an e-file reject?
For further guidance, use your internal job aid Top Ways to Find Prior Year AGI
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