Every computer has a unique combination of components, settings, programs, services, and users. This means TurboTax can install and run flawlessly on one computer, but another computer's configuration can cause conflicts when installing, launching, or running TurboTax.
When purchasing a brand new computer, please use this TurboTax FAQ, for some helpful troubleshooting tips, Troubleshoot installation and running TurboTax for Windows
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