Are you in the Free Edition? If you are in the Free Edition you can add Plus to get paid support.
What is included in Plushttps://ttlc.intuit.com/community/choosing-a-product/help/what-s-included-in-plus-help-tools/01/2643...
How to upgrade to a higher version or add Plushttps://ttlc.intuit.com/community/upgrading/help/how-do-i-upgrade-or-switch-to-a-higher-version-of-t...
