This service is available in TurboTax. It is TurboTax live. If you using an TurboTax online product, in the top right hand corner you will see "TurboTax Live Help". Click there and follow the prompts to set a call with an expert who will be able to view your return with you and help make the correct entries.
If you are using a desktop version use this link to make a contact appointment.
Generally, you will be converting your non-deductible IRA contributions to a Roth. You would only be recharacterizing if you wanted to change an action you already took. In your case conversion is the correct route.
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