We had originally received a letter saying we needed to supply additional information. When we called an support representative told us to not worry about it because it was not something we were able to get and that they would process the refund after tax season. Well that was a year ago and when we talked to one a few months ago they had us fax a letter to one of their departments and that we would "probably" see a return before this tax season. Well we still haven't seen a refund or any additional information saying it was or wasn't accepted. Now when we call now they say they are only taking questions pertaining to this years taxes. I really just need to know who I can contact that can help me get to the bottom of this because it's a different answer every support representative we talk to.
