@TiffanyL
Knowing that the problem is often tied to a simple fix such as turning a printer on or off, inserting/removing an external drive, hooking up/disconnecting a USB device, etc. and knowing that lots of people are encountering this problem, WHY HASN'T INTUIT BEEN MORE FORTHCOMING WITH THESE SIMPLE SOLUTION SUGGESTIONS?? It is obvious that lots of folks are spending hours and hours and hours jumping through hoops and wasting time on both ends of the phone exhausting ludicrous amounts of time and effort when the problem is often so simple to solve?
Why do the 'official' TT solution threads not even suggest this may be a 'connected hardware problem' and should be their first investigation??
