...Now...if you do have the two states listed separately on their own lines on one of your real W-2 form copies.... you just DO Not enter the line with the Total State number.
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As noted already...check your Paper or PDF copy of the real W-2 form to see if any of the copies show the two states listed individually....and if you do, then those are the two state lines that are needed to be entered on that W-2 form in the software.....(and again, not the Total State line).
If the W-2 is still giving you problems form your upload, delete the software W-2 and enter it again manually putting in all of the federal information and just the two different state lines in the box 15-to-17 area.
Of course, if your real W-2 form copies don't have those tow states listed anywhere, then you do need a new set of W-2 forms from the employer (as others have already noted)
____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
