So you are not standing behind your guarantee? I run the error check with no issues. As others have said, many likely just filed without looking closely at the form once you released it. Are they entitled to your guarantee? It seems if form is wrong, you need to put a hold on filing until the form is fixed as you did before form was ready. Otherwise stand by your guarantee.
Here's what's listed in the program:
Your taxes done right, guaranteed
Maximum refund guarantee or your money back
If you get a larger refund or smaller tax due from another tax preparation method, we'll refund the applicable TurboTax federal and/or state purchase price paid. Federal Free Edition customers are entitled to payment of $14.99 and a refund of your state purchase price paid.
100% Accurate Calculations Guarantee
If you pay an IRS or state penalty or interest because of a TurboTax calculation error, we'll pay you the penalty and interest.
Anyone know if HRBlock or other tax software can import previous year's Turbotax files?
I have been a loyal customer of Turbotax for many, many years, but this one is changing my opinion of value for money.
