Sorry that you are having a bad experience with the IRS. TurboTax does not issue refunds or Stimulus checks. TurboTax is a tax preparation platform. If you have submitted your return to the IRS, then TurboTax is out of the picture. IRS is forbidden to discuss your information with TurboTax because of privacy laws. There could be several reasons why you have not received your Stimulus or refund.
IRS is very busy now with all of the added work of Stimulus checks, CARES Act changes, issuing refunds, processing amendments, and still doing the normal everyday routine with half the staff because of Covid. However, here is some information that might provide some insight on the status of your return.
Your e-filed return is still in pending on the server because the IRS is currently accepting/rejecting/processing returns. Sometimes it can take more than 48 hours to process. Only a few returns were accepted early in a test batch. Everyone else has been waiting. Please see the TurboTax FAQ below for more information on pending returns:
https://ttlc.intuit.com/community/return-status/help/what-does-pending-mean/00/26331
Once your tax return has been submitted, the most up to date information will come from the IRS.
It can take anywhere from a few days to 3 weeks to update. Until the IRS starts processing it on their own, you may not find record of it or the website may say that you have put in incorrect information when tracking your federal refund. As your return moves through the system, the status of it will be updated accordingly. Continue checking the Where’s My Federal Refund? tool for updates.
Please see below for more information on what accepted means:
https://ttlc.intuit.com/community/return-status/help/what-does-accepted-mean/00/26285
Per @ KatrinaLO
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