I am having the exact same issue. The software is contradicting itself. It says "based on the info you entered you and your spouse are eligible for $2,900 & $1,800 (i had a child in 2020). I select "no" that is not what i received. I put in received $2,400 & $1,200. Select "Continue". It say "the numbers look right? Even if i select "yes" it still says the numbers look right.
First call- 1 hour long, lady on the phone says yes "this is a software issue" CaseID# 473 280959. Developers virtually walked through all of the "workarounds" listed in this thread. Deleted dependent, resets, ensuring 12 month lived with selections, different browsers, deleted cookies, etc. They then decided to work on it. Got an email back that said "not a software issue". They said ""Social Security Number is not valid for employment" was checked". (NOT True, believe it or not the developers walked me through checked and unchecked during this first call & still an issue lol)
Second call- 1 hour long, lady on the call says "wow this is definitely a product issue and i am sorry for the response given by the developers. (walked through unchecked vs. check-no luck) I will be adding your name to another ticket that came in for the same issue & you should receive an email back".
1 week later, crickets. It appears that not only does turbotax have a product issue but is blatantly ignoring it. If only the developers were as useful as the representatives answering the phones. It will be interesting to see how turbotax navigates around the liability related to taxpayers not getting their full stimulus due to their recovery rebate credit code being flawed & their customers spending their time diagnosing and supplying feedback for them to just ignore it. I am starting to reach out to friends that use turbotax and had a kid in 2020 to ensure they got their credit. I am forced to use my tax professional to file properly this year due to Turbotax' inability to follow up. I wonder if the media would be interested in this topic? I'll follow up after my tax pro finalizes my documents. Good luck folks!
