@jhusa313
Did you try the procedure from @mesquitebean ?
So try again, following these steps exactly. Print them out so you can follow them point by point.
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
- Close your browser and reopen it. Or consider trying a different browser as I mentioned above, also with its cache and cookies cleaned up.
- Go to this specific product comparison page: https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- Choose the product you want like you hadn't even started a return before, and click on the blue button that says "Start for Free".
- It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
- When you log in, it may recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.
