I can't enter my student loan interest. I can't download my WI tax return. How do I enter taxes paid on unemployment?

Software states the IRS Student Loan information will be ready soon, I am not able to enter interest paid on student loans for 2020.
I have attempted several times to download the WI tax return without success.  
I received 2 months of unemployment and had taxes deducted. Where can I enter that in the software?