You may need to check your brokerage to see if they are allowing third-party access. Although the following Help Article is for Schwab, it is possible that your brokerage has restricted TurboTax's access to your statements unless you grant consent, and you might need to do something similar to what is described below:
Note: Another option I found from a similar issue is switching the browser from Chrome to Microsoft Edge. From Edge, log into your Chase account which requires a text code verification number due to changing browsers. While still logged into Chase, try importing with TurboTax.
