Some people have more than one TurboTax account but do not realize it. You will need to sign into the same TurboTax account online that you used for the app.
Here's how to view a list of your Intuit accounts:
- First, sign out of your account (otherwise, you'll be thrown into a loop in step 2).
- Go to our Let's get you signed in page.
- Enter your email address, phone number, or user ID.
- We'll send a code to either your email address or your phone. Enter the code we've sent you.
- We'll show you a list of your accounts. Select the one you want to sign in to.
Please click the following links to learn more:
What's the difference between TurboTax Online and the mobile app?
How many Intuit Accounts do I have with TurboTax?
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