Some investment and brokerage accounts have changed their security features. You may need to check with Bank of America to see if they are allowing third-party access. Although the following Help Article is for Schwab, it is possible that your brokerage has restricted TurboTax's access to your statements unless you grant consent. So you might need to do something similar to what is described here How can I fix my 1099 import issue?
You can also check out this thread for information that may help your situation.
