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Get your taxes done using TurboTax
1) Box 14 and 16 should virtually never be the same number. I can't say it would never happen...but maybe 1-in-100,000.
2) the person at OPERS you talked to is ignorant about the fact that their 1099-R forms were issued improperly with 2019 box numbers, and not proper 2020 box numbers.
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so your initial comment still applies:
"Use Ohio 1099R Box 12 (state tax withheld) to complete Turbo Tax Box 14
Use Ohio 1099R Box 13 ( state ID number) to complete TT box 15"
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But as to the Ohio Distribution amount (which will end up in box 16), I really don't know for Ohio..
IF box 1 is $20,000 and 2a is $10,000 due to after-tax contributions (I have had that situation, but I'm not in Ohio)....which is the Ohio distribution amount?
OH seems to do a calculated tax credit for retirement distributions included in gross income...but I think only to extent that any retirement income was included in Federal AGI in the first place? and that would be box 2a of the 1099-R. At least that is my reading/reasoning of the credit on page 19 of the 2020 Ohio Instructions (PDF).