@tesla2101 wrote:
I had the same issue. I just bought the laptop in late February. After 4 hours of having the white screen on death I called TurboTax and they went into my computer and told me I was going to have to install it in my old laptop and it should work and it did. I guess their software is not compatible the latest computers.
On your new laptop you might want to try this if you install it again -
Another user posted this fix. See if it works for you -
- change your resolution to 800 x 600 (start>setting >system resolution. once it's been changed, your screen size will look very big. REMEMBER your initial resolution setting!
- launch TT and the activation screen should launch. copy / paste in your activation code. you should get the 'all set' green check mark
- change your resolution back to what is was originally.
