Irene2805
Expert Alumni

Get your taxes done using TurboTax

It appears that the IRS is having difficulty updating their Where's My Refund tool.

 

According to the IRS website:  

Expect delays if you mailed a paper return or had to respond to an IRS inquiry about your e-filed return. You should only call if it has been:

  • 21 days or more since you e-filed
  • "Where's My Refund" tells you to contact the IRS

 

If it's been more than 21 days since you e-filed, you can call the IRS Support Number: (800) 829-1040.  To reach a live agent at the IRS support number, follow these steps:

 

1.      Select your preferred language.

2.      Press 2 for “Personal Income Tax”

3.      Press 1 for “Form, Tax History, or Payment”

4.      Press 3 for “All Other Questions”

5.      Press 2 for “All Other Questions”

6.      Do not enter your SSN or EIN. It will ask you twice; do not enter anything.

7.      Press 2 for “Personal or Individual Tax Questions”

 

They are available Monday through Friday, from 7:00 a.m. to 7:00 p.m. local time (Alaska & Hawaii follow Pacific Time).

 

@Dscaggs21