@Ruby Penquin wrote:
I paid for Turbo Tax Premier - my license code is: [removed] (purchased at a Staples in Wake Forest, NC). NOW that I have entered all my tax information, your program won't let me file my returns because the program says I owe another $150 for the product!! Why is that??????????????
Are you using the TurboTax online web-based editions for the 2020 tax return? If so, you should have installed the TurboTax software you purchased and installed the software on your personal computer. The license code is only for the installed software, not for the online editions.
The TurboTax desktop CD/Download editions and the TurboTax online editions are totally separate programs with different price points and features.
Download the tax data file from the TurboTax online edition and open the file with the TurboTax software installed on your computer.
See this TurboTax support FAQ for downloading the online tax data file - https://ttlc.intuit.com/community/saving/help/how-do-i-save-my-turbotax-online-return-as-a-tax-data-...
